We do our best to process orders within 24-48 hours of receipt of payment. All orders ship Flat Rate $7.95 via USPS and take 3-5 days to arrive. Free shipping on orders over $45. Most orders are processed Monday-Saturday from 8am – 3PM Hawaii Standard Time, with exceptions made for processing requests from our other customers.
You will receive an email with tracking information the day the order ships with the estimated delivery date. If you have any questions about your order, please email us at firstname.lastname@example.org.
DAMAGED ITEMS OR MISSHIPS
When your order arrives, please inspect the package for any damage that may have occurred during shipment and to make sure that the correct product was shipped. If damage occurred to the item(s) in your shipment, or if we made an error in the shipment, we would be happy to work with you to get replacement product shipped right out. Please email us immediately at email@example.com with your name and order number.
ORDER CHANGES AND CANCELLATIONS
We always strive for 100% customer fulfillment. If you need to cancel or change your order, please email us at firstname.lastname@example.org within an hour of placing your order. We are sorry, but orders cannot be cancelled once they have shipped.